Question 1

What is Sallus Retardant?

Accepted Answer

Sallus Retardant is a water-based, non-toxic and biodegradable fire retardant developed in Portugal. It uses proprietary thermo-responsive technology that forms a protective barrier when exposed to heat, slowing the spread of flames.

Question 2

Is Sallus Retardant safe for children and pets?

Accepted Answer

Yes, Sallus Retardant is 100% non-toxic and safe for people, animals and plants. The water-based formula contains no hazardous volatile organic compounds (VOCs). It complies with all EU REACH regulations.

Question 3

How long does protection last after application?

Accepted Answer

On protected indoor surfaces, protection remains effective for extended periods. On outdoor surfaces, durability is up to 4 weeks — regular reapplication or reapplication after heavy rain is recommended.

Question 4

What surfaces can I apply the product to?

Accepted Answer

Sallus Retardant can be applied to wood, fabrics, curtains, upholstery, wooden structures, vegetation (including live plants and hedges) and many other porous surfaces.

Question 5

Does the product change the colour or texture of surfaces?

Accepted Answer

No. Sallus Retardant is transparent and does not significantly alter the colour or texture of treated surfaces. Once dry, it becomes completely invisible.

Question 6

How do I apply Sallus Retardant?

Accepted Answer

Application is simple: spray evenly over a clean, dry surface using a sprayer. The protective barrier is active immediately after application. One coat is sufficient for most applications.

Question 7

What certifications does the product have?

Accepted Answer

Sallus Retardant is registered with ECHA under the EU REACH regulation. The company participated in the FIRE-RES programme (Horizon Europe) and holds the Selo ID recognition from Portugal's National Innovation Agency.

Question 8

Is the product environmentally friendly?

Accepted Answer

Yes, Sallus Retardant is 100% biodegradable, water-based and made with natural ingredients. Production follows sustainable practices and packaging is recyclable.

Question 9

What is the coverage per litre?

Accepted Answer

Each litre of Sallus Retardant covers approximately 4m² on wood and forestral applications. Coverage may vary depending on the surface type and application method. We always recommend testing on a small area first.

Question 10

What is the delivery time?

Accepted Answer

Orders are dispatched within 48 business hours of payment confirmation. Delivery to mainland Portugal takes 5 to 7 business days. Islands (Azores and Madeira) and international shipments may take 7 to 14 business days. You will receive a tracking email after dispatch.

Question 11

How much does shipping cost?

Accepted Answer

Shipping is free for orders over €50 in mainland Portugal. For orders below that, the cost is €5.99. International shipping: Spain from ~€6, France from ~€13, Italy from ~€15. Exact rates are calculated at checkout based on weight and destination.

Question 12

Can I return the product?

Accepted Answer

Yes, we accept returns of unopened products within 14 days of delivery, in accordance with Portuguese consumer law. The product must be in its original, sealed packaging. Contact us to start the return process.

Question 13

Is there a satisfaction guarantee?

Accepted Answer

We have complete confidence in Sallus Retardant's effectiveness. If you are not satisfied with the results, contact us within 30 days and we will find a solution. Customer satisfaction is our priority.

Question 14

Can the product be used to protect forests?

Accepted Answer

Yes, Sallus Retardant is ideal for creating protection strips around rural properties and forest areas. It can be applied to vegetation, hedges and wooden fences to create a fire-retardant barrier on defence perimeters.

Question 15

Is there a professional version for businesses?

Accepted Answer

Yes, the 25-litre container is ideal for professional and industrial use. For bulk orders or B2B terms, contact us directly for a personalised quote with special conditions.

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