Complaints Book

Electronic Complaints Book

In compliance with Decreto-Lei n.º 156/2005, as amended by Decreto-Lei n.º 74/2017, we provide access to the Electronic Complaints Book (Livro de Reclamações Eletrónico).

Economic Operator Details

• Name: Hephaesnus, Lda.
• Tax number (NIF): 516861450
• Address: Urbanização Vila Pavão, 4540-322 Escariz, Portugal
• Email: info@sallus.pt

Submitting a Complaint

You may submit your complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico) of the DGAE (Direção-Geral das Atividades Económicas — Portuguese Directorate-General for Economic Activities):

Alternative Dispute Resolution

In the event of a dispute, the consumer may resort to a consumer Alternative Dispute Resolution body:

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Portuguese National Centre for Consumer Dispute Information and Arbitration): www.cniacc.pt
• Plataforma ODR — European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Direct Contact

Before submitting a formal complaint, we invite you to contact us directly at info@sallus.pt. We will do our best to resolve the matter quickly and satisfactorily.